Now available! ‘Tamsang-Tamsong On-Demand Delivery’ platform, a business model based on Social Solidarity Economy idea by a Chula researcher that supports community ownership and synergies, creates jobs, generates revenue, and reduces consumer costs. This New choice for consumers is now ready to expand to many communities across the country!
Free Delivery! Restaurant Savings! All the delivery platforms regularly release “Best Value Promotions” to lure customers, but do the deals have the “best value”? Are the riders fairly compensated? Can the stores survive? university in thailand
Akkanut Wantanasombat, a researcher from the Institute for Asian Studies, Chulalongkorn University, presented the findings from his 2019 research “Rider-Heroes-Chains” that, in the delivery business, riders are underpaid while their working conditions are risky with low social security, while consumers are paying more for what they believe is the “best value”.
“While researching, we were angry to see riders, businesses, and customers being overexploited by food delivery companies, especially during the COVID-19 pandemic lockdowns. People commuted less as they worked from home which drastically reduced riders’ income. As for restaurants, they could not sell through their shopfronts and had to rely on online channels. They were charged so much for the commission that they had to increase their selling prices, resulting in consumers paying more than they should. All parties were worse off,” Akkanut revealed the factors contributing to the expansion of the “Riders-Heroes-Chains” research to “Tamsang-Tamsong On-Demand Delivery” – Development of Social Solidarity Economy Business Model Project.
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